Practice Policies and Consent
I am aware that all consults require full pre payment to secure a booking. If no payment has been made prior to your appointment you consultation will not go ahead.
I agree to attend regular follow-up consultations in the clinic or via Tele-health as directed by my Practitioner and at least twice a year in person and face to face with the treating doctor for continuity of care.
I understand that I am not eligible for a refund if I provide false or misleading information in this consent form.
I understand that New Wave Clinic has a Zero Tolerance policy for abusive and/or threatening behaviour towards Staff and Doctors. Breaches of this policy will not be tolerated and will result in you being asked to find another practice and will be deemed ineligible for a refund.
I understand my participation is voluntary
I understand I have the right to withdraw my consent and cease consultations at any stage
I understand my referring doctor and/or healthcare team may be contacted in reference to my treatments
I understand my consent relates to a period of care which may involve several consultations via telehealth or face to face
I understand New Wave Clinic is a private billing practice that do not offer medicare rebates for consultations
I understand that if I become unwell I will call 000
What information do we collect about you?
New Wave Clinic, our doctors and staff collect information from patients primarily to provide the best quality and continuity of care. This may include other medical specialists, nurses, pathologists, healthcare providers and health administrations services so that your health care is not compromised. We require you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care. This includes your name, contact details and Medicare details. All personal information in relation to your visit is kept safely and securely within the practice.
Why and how do we collect this data?
We are required to obtain your consent to collect personal information about you. The information we collect about you helps us to keep up to date details about your needs, so we can care for you in the best possible way. We also use the information to better manage and plan this service. We will collect this information directly through you and will use the information you provide in the following ways:Administrative purposes in running our medical practice Billing PurposesDisclosure to others involved in your healthcare, including treating doctors and specialist outside the medical practice. This may occur through referral to other doctors, or for medical test and in reports of results returned to us through the referrals. Disclosure for research and quality assurance activities to improve individual and community health care and practice managementEmergency situations whereby medical officers/ hospitals require access to patients notes for treatment purposes.
How can my personal information be accessed?
If you have changes to your personal information or wish to review your personal information, please ask one of our friendly staff.
Patient Privacy Consent
I have read the information above and understand the reasons why my information must be collected. I am aware that New Wave Clinic has a privacy policy on handling patient information. I understand that I am not obliged to provide any information requested of me, but that my failure to do so might compromise the quality of the health care and treatment given to me. I am aware of my right to access the information by this practice for the purposes set out above, subject to any limitations on access or disclosures that I notify this practice of.